This Warranty Information applies to products purchased from www.noxwell.com.au.

Noxwell Kitchen and Bathroom
Operated by J&K Pursuit Pty Ltd
ABN: 57 684 786 285
Country: Australia
Email: info@noxwell.com.au
Phone: 0416 186 667
Address: Unit 10, 1 Millennium Court, Silverwater NSW 2128, Australia

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this Warranty Information excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.

Product Warranty

Noxwell Kitchen and Bathroom products are supplied with warranty support for eligible product faults, manufacturing defects, and approved damaged or incorrect item claims.

Warranty coverage may vary depending on the product type, product condition, installation method, and the nature of the issue. Where a specific warranty period or product warranty term is stated on the product page, invoice, packaging, or product documentation, that warranty term will apply in addition to your rights under Australian Consumer Law.

What May Be Covered

Warranty support may apply where the issue is caused by a manufacturing defect, product fault, incorrect item supplied, or approved transit damage.

Examples may include:

• Manufacturing defects affecting normal product use
• Product faults not caused by misuse or incorrect installation
• Incorrect item supplied
• Approved transit damage reported with reasonable evidence
• Replacement parts where suitable and available

What Is Not Covered

Warranty support does not cover issues caused by misuse, improper installation, modification, external impact, accidental damage after delivery, normal wear and tear, lack of care, or use that is not suitable for the product.

Warranty claims may not be accepted if the product has been:

• Installed incorrectly
• Used in a way that is not suitable for the product
• Modified, altered, or repaired without approval
• Damaged after delivery
• Damaged by improper cleaning, chemicals, or lack of maintenance
• Installed despite visible damage or a clear product fault

Damaged, Faulty, or Incorrect Items

Please inspect your order as soon as possible after delivery.

If you receive a damaged, faulty, or incorrect item, please contact us as soon as possible. For transit damage claims, we recommend contacting us within 7 days of delivery so we can review the issue quickly with photos of the product and packaging.

Please do not install, use, or modify a damaged or faulty item before contacting us.

For large items such as kitchen sinks, bathroom vanities, basins, toilets, or similar bulky products, customers should inspect the product before installation.

How to Make a Warranty Claim

To make a warranty claim, please email us at info@noxwell.com.au.

Please include the following information:

• Your order number
• Your name and contact details
• The product name or product link
• A clear description of the issue
• Clear photos or videos showing the issue
• Photos of the packaging, including the outer box, if the issue relates to delivery damage
• Installation photos, where relevant

Assessment Process

Once we receive your claim, our team will review the information provided. We may request additional photos, videos, product details, installation details, or return of the item for inspection where required.

Please do not send any item back to us without prior confirmation. If a return is required, we will provide return instructions after the claim has been reviewed.

Resolution Options

Once your claim has been reviewed and approved, we may offer one of the following solutions depending on the nature of the issue:

• Replacement item
• Replacement part
• Repair where appropriate
• Partial refund for minor issues
• Full refund where the item has a major failure or is unusable and cannot be reasonably resolved

For approved damaged, faulty, or incorrect item claims, Noxwell Kitchen and Bathroom will cover reasonable replacement shipping or return shipping costs where required.

Transit Damage

While we work with trusted delivery partners, damage during transit may occasionally occur.

If your product arrives damaged, please contact us as soon as possible and provide photos of both the product and the packaging. This helps us review the claim quickly and arrange a suitable solution.

Important Installation Notice

Do not install a product if it appears damaged, faulty, incorrect, or unsuitable for your space. Installation of a visibly damaged or incorrect product may affect the available resolution, unless the issue is confirmed to be a manufacturing fault or is covered under Australian Consumer Law.

Contact Us

For warranty claims, product fault enquiries, or damaged item claims, please contact us:

Noxwell Kitchen and Bathroom
Operated by J&K Pursuit Pty Ltd
ABN: 57 684 786 285
Email: info@noxwell.com.au
Phone: 0416 186 667
Address: Unit 10, 1 Millennium Court, Silverwater NSW 2128, Australia

Our customer support team aims to respond within 12 business hours.

For example, if you contact us at 3:00 pm on Friday, we aim to respond before close of business on Monday.