This Warranty Information applies to products purchased from Noxwell Sink and Taps through www.noxwell.com.au.

Noxwell Sink and Taps
Operated by J&K Pursuit Pty Ltd
ABN: 57 684 786 285
Country: Australia
Email: info@noxwell.com.au
Phone: 0416 186 667

Australian Consumer Law

Nothing in this Warranty Information excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.

If a product fails to meet the consumer guarantees under Australian Consumer Law, you may be entitled to a repair, replacement, or refund depending on the nature of the problem.

Damaged, Faulty, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, faulty, or incorrect item, you must notify us within 7 days of delivery by contacting our support team.

Please email us at info@noxwell.com.au.

To help us resolve the issue quickly, please provide:

• Your order number
• Clear photos of the damaged or faulty product
• Photos of the packaging, including the outer box
• A brief description of the issue

For large items such as sinks, vanities, or similar bulky products, customers are required to inspect the product before installation.

Please do not install, use, or modify a damaged or faulty item before contacting us.

Resolution Options

Once your claim has been reviewed and approved, we may offer one of the following solutions:

• Replacement item or replacement part
• Partial refund for minor issues
• Full refund if the item is unusable or out of stock

For approved damaged or faulty claims, Noxwell Sink and Taps will cover the reasonable cost of replacement shipping.

Important Conditions

Damage or fault claims may not be accepted if the issue is reported more than 7 days after delivery.

Claims may also not be accepted if the item has been installed, used, modified, or damaged after delivery.

We do not accept damage claims caused by improper installation, misuse, external impact, or damage occurring after delivery.

Damage claims may require reasonable photo evidence of both the product and the packaging.

For large items, customers must inspect the product before installation. Once an item has been installed, damage claims may not be accepted unless the issue is confirmed to be a manufacturing fault.

Return of Damaged or Faulty Items

In some cases, we may request the item to be returned for inspection.

If a return is required, return instructions will be provided after approval.

Please do not send items back without prior confirmation from Noxwell Sink and Taps.

Noxwell Sink and Taps will cover return costs for approved damaged or faulty claims.

Transit Damage

While we work with trusted couriers, damage during transit may occasionally occur.

If this happens, we will assist you in resolving the issue as quickly as possible. Timely reporting and clear documentation are essential for a fast resolution.

Contact Us

For warranty, damaged item claims, or product fault enquiries, please contact us:

Noxwell Sink and Taps
Operated by J&K Pursuit Pty Ltd
ABN: 57 684 786 285
Email: info@noxwell.com.au
Phone: 0416 186 667
Address: Unit 10, 1 Millennium Court, Silverwater NSW 2128, Australia

Our customer support team aims to respond within 12 business hours.

For example, if you contact us at 3:00 pm on Friday, we aim to respond before close of business on Monday.